CANCOM Extends Managed Services Contract with Viridium and Modernizes IT Operations

• Five-year contract extension with expanded scope of services secures long-term partnership and planning certainty

• Modernization of IT operations based on OpenStack infrastructure to automate IT and business processes and significantly reduce time-to-market

• Operation in German data centers ensures compliance, security, and sovereignty

CANCOM and Viridium, the leading specialist in life insurance portfolios, have agreed to a long-term partnership: The existing managed services contract has been extended for another five years, and its scope of services has been significantly expanded. As part of the expansion, the insurer is migrating entirely to the CANCOM Cloud, which is based on an OpenStack-based infrastructure and operated by CANCOM as a managed service.

As part of the modernization, manual operational processes are being systematically automated to enable the implementation of new business requirements even faster—while maintaining high levels of compliance and operational security. “By extending our partnership, we are consciously prioritizing continuity. CANCOM has established itself as a reliable partner who understands our regulatory framework and with whom we can operate our IT services cost-effectively over the long term,” says Christoph Kecher, CTO of the Viridium Group.

From Ticket-Based Operations to a Self-Service Model

As a manager of existing life insurance portfolios, Viridium continuously optimizes its IT processes. At the heart of the transformation is a self-service model within the CANCOM Cloud. Through the CANCOM Cloud Portal, authorized teams can independently provision, use, and customize virtual machines, IT resources, and services—similar to hyperscaler environments, but operated in German CANCOM data centers.

“We wanted to move away from tickets and wait times—toward direct control. Today, our teams provision virtual machines and resources in minutes instead of days and can implement processes largely automatically in a fast-track model,” explains Christoph Kecher. “It is precisely this combination of innovation speed, autonomy, and compliance that is crucial for us.”

“Through our long-term partnership, Viridium benefits from stable, cost-effective IT operations designed for continuity and leaving room for future development,” says John Kennard, SVP of Managed Services at CANCOM. “Regulated companies must act quickly and cannot afford to make mistakes. That’s why we consistently automate operations: fewer manual interventions, lower risks, and maximum transparency. We view Managed Services as a cloud operating model that combines efficiency and governance.”

Confident IT Operations for Regulated Industries

The platform is designed from the ground up to meet the requirements of regulated industries. Security, documentation, and governance requirements are an integral part of the operating model. Companies in the insurance, banking, and critical infrastructure sectors thus benefit from the flexibility of a cloud approach and from digital sovereignty within the German legal framework. As a managed services provider, CANCOM assumes responsibility for the operation, monitoring, and continuous development of the platform.