04. Sep 2024 | Press Releases

ServiceNow and CANCOM Announce Strategic Partnership to Deliver AI-Driven Digital Solutions for the Mittelstand across the DACH Region

ServiceNow and CANCOM launch strategic partnership to drive the digital transformation of the Mittelstand in the DACH region

Integration of AI-driven data and processes into digital workflows and delivery of robust solutions

Transforming business processes to increase productivity and efficiency and optimize costs

Munich, Germany and Santa Clara, USA – September 4, 2024 – ServiceNow (NYSE: NOW), the AI platform for business transformation, and CANCOM (ETR: COK), a leading Digital Business Provider in the DACH region, today announced a strategic partnership. This collaboration will deliver cutting-edge digital solutions and AI-driven value-added services to the Mittelstand across Germany, Austria and Switzerland. The collaboration will include a full suite of capabilities from ServiceNow and CANCOM designed to transform business operations for improved productivity, efficiency, and cost optimization.

Digitalization as the key to success for the Mittelstand

The Mittelstand plays a significant role in the DACH regional economy; as such, constituents have a pressing need to stay at the forefront of innovation through digital transformation. According to IDC’s Worldwide ICT Spending Guide Enterprise and SMB by Industry IT spending generated by the DACH mid-market will reach almost $71 billion in 2025. “Areas such as IT service management, workflow automation, and AI-driven analytics, are supporting the DACH midmarket in their digital transformation journey, while enhancing operational efficiency, and fostering the growth, agility, and innovation mid-sized companies need to thrive in a challenging business environment,” said Andrea Minonne, research manager at IDC.

By integrating AI-driven data and processes into digital workflows and delivering robust solutions like CANCOM Assistant (AI enabled service desk), Asset Management-as-a-Service, Workplace-as-a-Service, Network-as-a-Service, SecOps-as-a-Service and Cloud Services Management, among others, ServiceNow and CANCOM will together further digital business success in the mid-market by enabling joint customers to achieve enhanced business outcomes.

New opportunities and synergies for the DACH region

Markus Ehrle, Group Vice President, EMEA Central at ServiceNow, expressed his enthusiasm for the partnership, stating, “We couldn’t be more thrilled about the incredible opportunity ahead for CANCOM and ServiceNow. Together, we’re poised to revolutionize the Mittelstand in our region with unparalleled speed and innovation.”

Jochen Borenich, CSO of CANCOM SE, also commented on the partnership’s significance: “Our collaboration with ServiceNow marks a special moment for CANCOM. By integrating ServiceNow’s innovative platform with our broad, end-to-end service portfolio, we are set to leverage the synergies of both offerings for mid-market companies in Germany, Austria, and Switzerland.”

CANCOM will offer expert consultancy, implementation services, and resell ServiceNow’s platform, further enhancing its offerings with innovative value-added services. This partnership will also strengthen both companies’ market presence in the DACH region, leveraging the Now Platform to deliver tangible value and digital transformation to mid-market customers.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. http://www.servicenow.com

Media Contact:
Johanna Fritz
Director Corporate Communications, EMEA Central
Tel.: +49 173 753 17 00
E-Mail:

About CANCOM

As a leading Digital Business Provider, CANCOM leads companies, organizations and the public sector into the digital future. The range of services and solutions includes classic system house IT solutions as well as data-based digital solutions, managed services and cloud services. We accompany the digital evolution of our customers with passion and technology and support them in reducing the complexity of their IT and developing new business models. We offer a holistic portfolio for all IT and business requirements.

The CANCOM Group’s offering comprises innovative solutions in the areas of Artificial Intelligence, Security & Network, Datacenter & Cloud, IoT Solutions and Modern Workplace and includes services for the entire IT lifecycle – from the provision of IT infrastructures, planning and integration, to support, managed services and XaaS. Customers benefit from the extensive expertise with which their diverse requirements are translated into concrete industry-specific IT solutions to significantly promote their business success.

The more than 5,600 employees of the internationally active CANCOM Group with around 80 locations in the DACH region, Belgium, Slovakia, Romania and the Czech Republic as well as an efficient partner network ensure market presence and customer proximity. The CANCOM Group is managed by Rüdiger Rath (CEO), Jochen Borenich (CSO) and Thomas Stark (CFO). The company is headquartered in Munich. CANCOM generated annual revenue of around 1.5 billion euros in 2023. The Group parent company CANCOM SE is listed on the Frankfurt Stock Exchange in the TecDAX and SDAX (ISIN DE0005419105).