ISG study “Future of Work (Workplace) – Services”: CANCOM leads in all three categories
CANCOM convinces ISG analysts as leader in the three categories
ISG particularly emphasizes the holistic and human-centric digital workspace architectures as well as the comprehensive expertise in managed workplace services
Customers benefit from a comprehensive service portfolio and cross-industry expertise in customized workplace solutions
In a time characterized by global challenges and rapidly changing ways of working, the concept of “hybrid work” is at the heart of companies. Modern workplaces must meet the associated requirements. The integration of AI technologies and AR into the workplace also brings with it a completely new dimension. In order to create innovative, holistic workplace solutions, in-depth expertise is essential, as workplace transformation is about far more than just providing technologies. This is where digitalization partners who can cover both IT and business requirements come into play. In the current ISG Provider LensTM study “Future of Work (Workplace) – Services”, the market research company compares the strengths of the most relevant providers.
ISG (Information Services Group) ranks the hybrid IT service provider CANCOM as a leader in the German market in the three categories “Employee Experience (EX) Transformation Services”, “Managed Workplace Services – End-user Technology” and “Digital Service Desk and Workplace Support Services”. With over 30 years of expertise, CANCOM is a leading partner for successfully shaping the digital future of companies. CANCOM clearly focuses on the needs and requirements of employees with regard to IT security. CANCOM also scores points with Managed Workplace Services that cover the entire lifecycle. CANCOM’s holistic understanding of hybrid workplaces, hybrid work and digital experience, including technology, security, sustainability and culture, earned the IT service provider the top ranking.
The employee experience is the focus of CANCOM Workplace architectures
In the “Employee Experience (EX) Transformation Services” category, the ISG experts evaluate how IT service providers support companies in transforming their employee experience with their offerings. CANCOM positions itself as a leader here thanks to its holistic and people-centered digital workspace architecture, among other things. The people-centric approach to hybrid work solutions underlines the company’s commitment to adapting to the cultural and technical changes in modern communication and collaboration. Comprehensive services and support in the areas of consulting, training, managed services and support improve the employee experience and promote holistic collaboration between IT, HR departments and managers. In addition, CANCOM optimizes business productivity and cost efficiency by providing digital solutions that aim to maximize the digital experience of employees and ultimately increase business success.
CANCOM was also recognized as a leader in Germany in the area of
CANCOM was also recognized as a leader in Germany in the area of “Managed Workplace Services – End User Technology” for its comprehensive services for digital transformation. The holistic service portfolio includes consulting, professional and managed services, support services and XaaS in the areas of cloud, network, security, UC&C and workplace. Companies also benefit from the company’s cross-industry expertise. According to the study, CANCOM is characterized by proactive experience management that offers real-time transparency and visibility across the entire IT stack. This enables IT problems to be identified and resolved at an early stage. In addition, as an expert in the field of the hybrid workplace, CANCOM offers customized solutions for identity, access and compliance management to support customers in implementing a modern communication and collaboration architecture.
In-depth customer understanding and flexible and sustainable support
CANCOM also achieved a leader rating in the third category of the “Digital Service Desk and Workplace Support Services” study. The decisive factor here is the employee-centered support of hybrid work environments as well as the profound skills in the area of the digital workplace. With a long-standing strong market presence in Germany and its strong service portfolio, CANCOM is a reliable partner for the digital working world. With its Hybrid Work Support Experience, CANCOM focuses on the needs of people and a networked workforce. Thanks to a broad partner network, the company offers comprehensive expertise in managed workplace services, smart meeting rooms and the redesign of workspaces. The company’s clear ESG focus is reflected in sustainable solutions for reducing CO2 emissions through intelligent digitalization.
The ISG Provider Lens™ quadrants are created based on a scoring matrix and include four fields into which providers are categorized: Leader, Product & Market Challenger, and Contender. The providers classified as Leaders, like CANCOM, have a highly attractive product and service offering as well as a distinctly strong market and competitive position, and therefore meet all the requirements for successful market development. They are to be regarded as strategic pacesetters and opinion leaders. They are also a guarantee of innovative strength and stability.
About CANCOM
As a leading Digital Business Provider, CANCOM leads companies, organizations and the public sector into the digital future. The range of services and solutions includes classic system house IT solutions as well as data-based digital solutions, managed services and cloud services. We accompany the digital evolution of our customers with passion and technology and support them in reducing the complexity of their IT and developing new business models. We offer a holistic portfolio for all IT and business requirements.
The CANCOM Group’s offering comprises innovative solutions in the areas of Artificial Intelligence, Security & Network, Datacenter & Cloud, IoT Solutions and Modern Workplace and includes services for the entire IT lifecycle – from the provision of IT infrastructures, planning and integration, to support, managed services and XaaS. Customers benefit from the extensive expertise with which their diverse requirements are translated into concrete industry-specific IT solutions to significantly promote their business success.
The more than 5,600 employees of the internationally active CANCOM Group with around 80 locations in the DACH region, Belgium, Slovakia, Romania and the Czech Republic as well as an efficient partner network ensure market presence and customer proximity. The CANCOM Group is managed by Rüdiger Rath (CEO), Jochen Borenich (CSO) and Thomas Stark (CFO). The company is headquartered in Munich. CANCOM generated annual revenue of around 1.5 billion euros in 2023. The Group parent company CANCOM SE is listed on the Frankfurt Stock Exchange in the TecDAX and SDAX (ISIN DE0005419105).
