8. November 2022 · Awards, Corporate News

ISG Study „Future of Work: Services and Solutions” – CANCOM occupies top positions

  • CANCOM is honored by ISG analysts as leader in the three categories "Workplace Strategy Transformation Services", "Managed Workplace Services - End User Technology", and "Digital Service Desk and Workplace Support Services"
  • ISG particularly praises the strong orientation on the hybrid workplace approach and the focus on the employee as the end user.
  • Customers benefit from a comprehensive service package - from strategy development and technical implementation to customer-focused support

Hybrid working has arrived in companies, at the latest since the start of the Covid 19 pandemic. Therefore, they are increasingly relying on the expertise of strong service partners who cannot only provide them with workplace solutions for productive working quickly and easily, but also subsequently take care of operation and management, covering the entire lifecycle. In the recently published ISG Provider LensTM study "Future of Work - Services and Solutions 2022", the market research company identified and evaluated relevant IT service providers that offer precisely these workplace solutions and managed services.

ISG (Information Services Group) ranked the hybrid IT service provider CANCOM as the leader in the German market in the three categories "Workplace Strategy Transformation Services", "Managed Workplace Services - End User Technology" and "Digital Service Desk and Workplace Support Services". With its 30 years of expertise and strong references, CANCOM acts as a leading partner for successfully shaping the digital future of companies. CANCOM also convinced with Managed Workplace Services that cover the entire lifecycle. This starts with the deployment of the required devices in the CANCOM owned Service Factory and continues through to the operation of the workplace environment in the desired sourcing model - in the public cloud, in a CANCOM data center or as remote management when operating in the customer's own data center.

"The CANCOM experts know how to meet companies where they are today when it comes to the workplace - regardless of company size or industry", says Roman Pelzel, Principial Consultant at ISG and lead author of the study, explaining the strong market position of CANCOM. "They take future developments into account from the customer's point of view and support them with precisely tailored technologies and services. This makes CANCOM one of the leading partners for new work transformation and hybrid working."

Broad spectrum of expertise in Workplace Strategy Transformation Services

CANCOM offers companies a well-founded workplace strategy consulting with a focus on hybrid work, and has thus established itself as one of the most important providers in the German market. This is confirmed by numerous customer references as well as the "leader positioning" in the "Workplace Strategy Transformation Services" area. CANCOM services cover all important aspects of hybrid work, where people are at the center - from strategy development to technical implementation. CANCOM experts work closely with their partners so that they can support customers with a broad spectrum of expertise.

Managed Workplace Services from CANCOM cover the entire life cycle

ISG also rates the "Managed Workplace Services - End User Technology" associated with the "Workplace Strategy Transformation Services" as leading in Germany. CANCOM covers the entire lifecycle - including consulting, sales, system integration, standardized and individual support, managed services and XaaS offerings. The market research company also justifies the positioning by stating that CANCOM has customized identity, access, and compliance management and provides outstanding support to customers in the technical and cultural shift toward a modern communications and collaboration architecture. The German IT provider also offers device lifecycle management for the hybrid workplace: Thanks to its attractive leasing model including modern device management, CANCOM can provide many laptops in a short time, for example.

Deep understanding of customers as well as flexible and sustainable support

CANCOM achieved its third leader rating in the area of "Digital Service Desk and Workplace Support Services". The decisive factors are its high-performance Service Desk and Managed Workplace Services for customers in a wide range of industries. In doing so, CANCOM has a deep understanding of customer business. ISG also highlights the Premium Support Services of CANCOM with convincing services that make support sustainable, flexible and modular. With a direct CANCOM contact and a fast response time, the German company also provides support for critical infrastructure and workplace requirements.

The complete report is available for download here.

About the ISG Leader Award

The ISG Provider Lens™ quadrants are created based on a scoring matrix and include four fields into which providers are categorized: Leader, Product & Market Challenger, and Contender. The providers classified as Leaders, like CANCOM, have a highly attractive product and service offering as well as a distinctly strong market and competitive position, and therefore meet all the requirements for successful market development. They are to be regarded as strategic pacesetters and opinion leaders. They are also a guarantee of innovative strength and stability.


As a Digital Transformation Partner, CANCOM accompanies organizations into the digital future. We support our customers to simplify complex enterprise IT and increase their business success through the implementation of modern technology. In order to comprehensively meet the IT needs of companies, organizations, and the public sector, CANCOM delivers tailor-made IT end to end from a single source.

The CANCOM Group’s range of IT solutions includes consulting, implementation, services, and the operation of IT systems. Customers benefit from the extensive expertise as well as a holistic and innovative portfolio that covers the IT requirements that are necessary for a successful digital transformation. As a hybrid IT integrator and service provider, we provide an integrated range of services and solutions including business solutions and managed services, such as cloud computing, analytics, enterprise mobility, IT security, hosting, and as-a-service offerings.

With around 4,000 employees worldwide, the internationally active CANCOM Group and its efficient partner network ensure market presence and customer proximity with locations in Germany, Austria, Switzerland, Belgium and Slovakia. The CANCOM Group is led by Rüdiger Rath (CEO) and Thomas Stark (CFO). The company is headquartered in Munich. CANCOM has an annual turnover of around 1.3 billion euros (consolidated revenue 2021). The parent company, CANCOM SE, is listed on the TecDAX and SDAX of the Frankfurt Stock Exchange (ISIN DE0005419105).

Press contact:
Tobias Fuchs, Manager External Communications, Content & Campaigns
Phone: +49 89 54054-5841